Job Description
Are you a tech-savvy problem solver looking for a role that prioritizes your work-life balance?
Apex IT Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Saint Paul, MN. We pride ourselves on offering a dynamic work environment with flexible hours tailored to your lifestyle. If you enjoy troubleshooting technical issues and helping colleagues succeed, we want to hear from you.
Why Join Us?
- Flexible Scheduling: We understand that life happens. Enjoy the freedom to manage your workload with hours that fit your needs.
- Competitive Pay: Earn between $22.00 and $30.00 per hour depending on experience.
- Growth Opportunities: Clear pathways for career advancement within the IT department.
Role Overview
As a Help Desk Support Specialist, you will be the first point of contact for our internal employees, resolving technical queries with speed and professionalism.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues, including printers, laptops, and network connectivity.
- Manage and prioritize incoming help desk tickets in our ticketing system (e.g., ServiceNow, Jira).
- Assist users with password resets, account access, and software installations.
- Maintain accurate documentation of all incidents and resolutions.
- Collaborate with the senior IT team to improve help desk processes and user satisfaction.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory, DNS, and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.