Job Description
Are you a problem-solver who thrives in a fast-paced environment? Apex Technical Solutions is seeking a skilled Help Desk Support Specialist to join our team in Lexington, KY. We pride ourselves on offering a flexible work culture that respects your time and professional growth.
In this role, you will serve as the primary point of contact for our employees' technical needs, ensuring minimal downtime and maximum productivity. If you have a passion for technology and enjoy helping people, we want to hear from you.
Responsibilities
- Provide exceptional tier 1 and tier 2 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and password resets securely.
- Document all technical interactions and resolutions in our CRM database.
- Conduct user training sessions on new software applications and security protocols.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT is preferred.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills with a focus on customer service.
- Familiarity with ticketing systems (e.g., JIRA, ServiceNow) is a plus.
- Ability to work flexible hours, including evenings and weekends as required.