Job Description
Are you a tech-savvy problem solver looking for a role that offers the freedom you need? Apex Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Detroit, MI. We understand the importance of work-life balance and offer flexible scheduling options to accommodate your lifestyle, making this the perfect opportunity to advance your IT career without sacrificing flexibility.
As a Help Desk Support Specialist, you will be the first point of contact for our employees, resolving technical issues efficiently and professionally. You will work in a collaborative environment where your skills are valued and your growth is supported.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues for end-users in a timely manner.
- Manage and maintain accurate documentation of all support tickets and resolution steps.
- Assist with software installations, patch management, and system updates.
- Collaborate with the IT team to improve service delivery and customer satisfaction.
- Train users on new software applications and internal processes.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology preferred.
- Proven experience in a help desk, technical support, or customer service role.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Flexibility to adapt to changing schedules and support needs.