Job Description
Join TechNexus Solutions as a Help Desk Support Specialist and enjoy the freedom of flexible scheduling while making a significant impact! We're seeking tech-savvy professionals in Plano, TX to deliver exceptional IT support to our dynamic client base. With remote-friendly options and adaptable hours, you can maintain work-life balance while advancing your career in a collaborative, growth-oriented environment. Our comprehensive training and cutting-edge tools ensure you're equipped to solve challenges with confidence.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Provide Tier 1 support for Windows/macOS systems and cloud applications
- Document tickets accurately using ServiceNow and maintain SLA compliance
- Collaborate with Tier 2/3 teams on complex escalations
- Deploy and configure new workstations per IT standards
- Conduct user training on cybersecurity best practices
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 1+ years of help desk or IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Exceptional troubleshooting methodology with strong documentation skills
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills
- Flexible availability to cover extended hours (including weekends)
- Valid Texas driver's license for occasional on-site visits