Job Description
Join TechConnect Solutions as a Help Desk Support Specialist and enjoy the freedom of flexible hours while making a real impact! We're seeking tech-savvy professionals to deliver exceptional remote support to our diverse client base. This role offers autonomy, competitive compensation, and opportunities for skill advancement in a collaborative environment.
What We Offer:
- Remote-first work with adjustable schedules
- Comprehensive training on cutting-edge technologies
- Career growth into IT management or cloud architecture
- Health benefits and 401(k) matching for part-time employees
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document support tickets in CRM systems with precision and clarity
- Manage user accounts, permissions, and security protocols
- Collaborate with senior engineers on complex technical escalations
- Conduct system audits and recommend performance improvements
- Train end-users on new software implementations
- Monitor network infrastructure for proactive issue prevention
Qualifications
- 2+ years of IT help desk experience or relevant certification
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication abilities
- CompTIA A+, Network+, or equivalent certification preferred
- Experience with ticketing systems (Zendesk, Jira)
- Ability to work independently with minimal supervision
- Flexibility to cover occasional evening/weekend shifts