Job Description
Join our dynamic IT team as a Help Desk Support Specialist with flexible scheduling options! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base in the Philadelphia area. Enjoy work-life balance with adaptable hours while resolving hardware/software issues, maintaining system integrity, and driving user satisfaction. This hybrid role combines remote flexibility with occasional on-site collaboration at our modern Center City office.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues for Windows/macOS environments
- Document cases in ServiceNow and maintain accurate knowledge base articles
- Deploy and configure workstations, peripherals, and cloud applications
- Collaborate with senior engineers on complex escalations
- Conduct user training on security protocols and software tools
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 2+ years of experience in IT help desk or desktop support
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote access tools
- Strong troubleshooting skills for networking (TCP/IP, DNS) and end-user devices
- Excellent written/verbal communication with customer service mindset
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work independently with flexible schedule availability
- Valid Pennsylvania driver's license for occasional equipment transport