Job Description
Are you a tech-savvy problem solver looking for a role that offers the ultimate flexibility? Apex IT Solutions is currently seeking a dedicated Help Desk Support Specialist to join our dynamic team in Anaheim, CA. We pride ourselves on delivering top-tier technical support while offering a work environment that adapts to your life, not the other way around.
In this role, you will serve as the first line of defense for our clients, resolving technical issues efficiently and professionally. Whether you prefer a hybrid schedule or a fully remote setup that fits around your commitments, we offer a modern approach to IT support that values your time and expertise.
Why Join Us?
- Flexible scheduling options to suit your lifestyle.
- Competitive pay ranging from $20.00 - $30.00 per hour.
- Opportunities for professional growth and certification support.
- State-of-the-art tools and a collaborative remote culture.
If you are ready to take your IT career to the next level in the heart of Orange County, apply today!
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop tools to end-users in Anaheim and beyond.
- Diagnose and resolve hardware and software issues, including operating systems, printers, and network connectivity.
- Log and track all support requests in our ticketing system (e.g., ServiceNow, Jira) ensuring timely resolution.
- Conduct routine system checks and perform preventative maintenance to minimize downtime.
- Assist in the deployment and configuration of new hardware and software for employees.
- Document technical procedures and create user guides to improve self-service capabilities.
- Maintain a professional, empathetic demeanor while communicating complex technical concepts to non-technical users.
Qualifications
- Minimum of 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite (Excel, Outlook, Word).
- Familiarity with networking concepts, including IP addressing, DNS, and VPNs.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is highly preferred.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage time effectively in a flexible environment.
- CompTIA A+ certification or equivalent technical training is a plus.