Job Description
Join our innovative IT team as a Help Desk Support Specialist in Madison, WI! We offer flexible scheduling options including compressed workweeks and remote work opportunities. As a key member of our support division, you'll empower employees with seamless technical solutions while enjoying work-life balance through our flexible hour policy.
We provide comprehensive training, competitive benefits, and a collaborative environment focused on professional growth. If you're passionate about technology and value flexibility in your career, apply today to become part of our dynamic organization.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access control systems
- Document solutions and create knowledge base articles
- Collaborate with senior engineers on complex technical escalations
- Monitor system health and proactively address potential issues
- Maintain accurate inventory of IT assets and peripherals
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency in Windows 10/11 and Microsoft Office 365
- Strong troubleshooting skills for network connectivity issues
- Experience with Service Desk software (e.g., Jira, ServiceNow)
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work flexible hours including evenings/weekends as needed