Job Description
Join our dynamic IT team as a Help Desk Support Specialist with flexible hours! InnovateTech Solutions is seeking a customer-focused professional to deliver exceptional technical support to our Newark-based clients. Enjoy work-life balance with customizable schedules while solving cutting-edge tech challenges. Perfect for students, parents, or professionals seeking non-traditional hours. We provide comprehensive training and a collaborative environment where your problem-solving skills shine.
Responsibilities
- Deliver remote and on-site technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues including Windows/macOS systems
- Manage IT inventory and asset tracking systems
- Create and maintain detailed technical documentation
- Train end-users on new technologies and security protocols
- Collaborate with senior engineers on complex network issues
- Monitor help desk ticket queues with SLA adherence
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- 1+ years of technical support experience
- Proficiency in Windows/macOS troubleshooting
- Strong network fundamentals knowledge
- Exceptional communication and problem-solving abilities
- Flexibility to work evenings/weekends as needed
- Experience with ticketing systems (ServiceNow/Jira)
- Valid driver's license for occasional on-site visits