Job Description
Are you a tech-savvy problem solver looking for Help Desk Support jobs in Anaheim, CA? Apex Support Services is currently seeking a dedicated and detail-oriented Help Desk Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional IT solutions and offer a highly flexible work environment to accommodate your lifestyle.
As a key member of our IT team, you will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently. Whether it's hardware, software, or network connectivity, we need a proactive individual who thrives in a fast-paced setting.
Why Join Us?
- Competitive hourly pay ($20 - $30/hr).
- Flexible scheduling options to fit your needs.
- Opportunities for professional growth and certification support.
- Supportive and collaborative team culture.
Don't miss this chance to advance your IT career in the heart of Orange County. Apply today!
Responsibilities
- Tier 1 Support: Provide first-level technical support via phone, email, and in-person to resolve hardware and software issues.
- Incident Management: Log and track all help desk tickets in our ticketing system (ServiceNow/Zendesk) with high accuracy and timely updates.
- Hardware & Software Troubleshooting: Diagnose and resolve problems related to printers, operating systems (Windows/macOS), and peripheral devices.
- User Training: Conduct basic user training sessions on software applications and security protocols to reduce future ticket volume.
- Network Assistance: Assist in maintaining network connectivity and resolving local area network (LAN) issues for end-users.
- Documentation: Maintain accurate records of technical issues, solutions, and hardware inventory.
Qualifications
- Experience: 1-3 years of professional experience in IT Help Desk or technical support.
- Certifications: CompTIA A+ certification is highly preferred.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office Suite, and remote desktop tools (TeamViewer, RDP).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Flexibility: Ability to work flexible hours, including evenings or weekends as needed.
- Education: High school diploma or GED required; Associate’s degree in Computer Science or Information Technology is a plus.