Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Lexington, KY! We provide all necessary equipment – including laptops, monitors, and peripherals – so you can focus on delivering exceptional technical support. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced environment.
What We Offer:
- State-of-the-art equipment provided at no cost
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Collaborative hybrid work schedule
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues via phone, email, and chat
- Deploy and configure company-provided laptops, peripherals, and software
- Document all IT incidents and resolutions in service management tools
- Train users on cybersecurity best practices and system usage
- Collaborate with network engineers on infrastructure projects
- Monitor system performance and escalate critical issues
- Support office moves and equipment relocations
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, Microsoft 365, and Active Directory
- Strong diagnostic skills for hardware troubleshooting
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks
- Familiarity with ITIL processes preferred