Job Description
Join our award-winning IT support team as a Help Desk Support Specialist in Fort Wayne! We provide all necessary equipment including laptops, peripherals, and software – just bring your expertise. Enjoy competitive benefits, flexible scheduling, and career growth opportunities in a dynamic tech environment.
Why TechSolutions Inc.? We're a top-rated IT services firm committed to employee development. Our Fort Wayne office features modern workspaces, collaborative teams, and cutting-edge technology. All support staff receive company-issued equipment including Dell laptops, dual monitors, noise-canceling headsets, and Microsoft 365 licenses.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for 500+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Office 365, and network connectivity
- Manage IT asset inventory and equipment provisioning/decommissioning processes
- Document tickets in ServiceNow with detailed resolution steps and preventive measures
- Train users on new equipment/software deployments and security protocols
- Collaborate with network and security teams on escalated incidents
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+ or equivalent technical certification required
- Expertise in Windows 10/11, Active Directory, and Microsoft 365
- Strong diagnostic skills for hardware troubleshooting and peripheral setup
- Experience with ticketing systems (ServiceNow preferred) and remote support tools
- Excellent communication skills with ability to translate technical concepts
- Ability to lift/move up to 30 lbs for equipment deployment
- Valid Indiana driver's license for occasional off-site support