Job Description
Join our dynamic IT team in Chicago as a Help Desk Support Specialist! We provide all necessary equipment including high-performance laptops, dual monitors, and peripherals. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. You'll be the first point of contact for technical support, ensuring seamless operations across our organization. Apply today to start your career in IT with industry-leading tools and support!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems with laptops, peripherals, and productivity tools
- Manage IT asset inventory and equipment distribution protocols
- Document incidents, resolutions, and knowledge base articles in ticketing systems
- Train employees on new equipment usage and cybersecurity best practices
- Collaborate with senior engineers on complex technical escalations
- Maintain equipment checkout/inventory systems and asset lifecycle management
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of help desk or technical support experience
- Proficiency in Windows/macOS troubleshooting and peripheral setup
- Strong customer service skills with ability to explain technical concepts clearly
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- CompTIA A+ or equivalent certification required
- Ability to lift and transport IT equipment (up to 30 lbs)