Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Buffalo, NY! We provide all necessary equipment including laptops, monitors, headsets, and software – no need to bring your own. As the first point of contact for technical support, you'll empower employees with seamless digital experiences while advancing your career in a growth-oriented environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing systems for hardware/software issues
- Install, configure, and maintain company-provided equipment (laptops, peripherals, mobile devices)
- Diagnose and resolve network connectivity, security, and application performance issues
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct user training on new technologies and security protocols
Qualifications
- 2+ years of enterprise-level help desk or IT support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- CompTIA A+ or equivalent certification required
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Valid driver's license for occasional equipment delivery duties