Job Description
Join our award-winning IT support team in Baton Rouge! We're seeking a passionate Help Desk Support Specialist to provide exceptional technical assistance to our clients. As a key member of our service desk, you'll diagnose and resolve hardware/software issues while delivering outstanding customer experiences. We provide all necessary equipment – including laptops, peripherals, and diagnostic tools – so you can focus on excelling in your role. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to make real impact in Louisiana's tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain company-provided equipment (laptops, monitors, peripherals)
- Document all support tickets and solutions in our ticketing system
- Train users on software applications and best practices
- Collaborate with network and security teams on complex issues
- Monitor system performance and proactively address potential problems
- Conduct periodic equipment maintenance and updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk environment
- Proficiency with Windows OS and common business applications
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with ticketing systems (ServiceNow, Zendesk, etc.)
- Ability to work independently and manage multiple priorities