Job Description
Join our dynamic IT support team in Baton Rouge as a Help Desk Support Specialist! We provide all necessary equipment to ensure your success, including laptops, peripherals, and software. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on professional growth. This role is perfect for tech-savvy individuals passionate about delivering exceptional customer service and resolving technical challenges efficiently.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage service tickets using ticketing systems (e.g., Jira, ServiceNow)
- Document resolutions and maintain knowledge base articles
- Train end-users on new technology and best practices
- Collaborate with network and security teams for complex issues
- Monitor system performance and proactively address potential problems
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office 365, and cloud services
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems and remote support tools
- Ability to work flexible hours including occasional weekends