Job Description
Join our dynamic IT team at TechFlow Solutions as a Help Desk Support Specialist! We provide all necessary equipment including laptops, headsets, and peripherals to ensure your success. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment. You'll be instrumental in delivering exceptional technical support to our diverse client base while enjoying our modern, fully-equipped workspace.
Responsibilities
- Provide remote and onsite technical support for hardware, software, and network issues
- Install, configure, and maintain company-provided IT equipment
- Document troubleshooting steps and maintain accurate service logs
- Collaborate with IT team to resolve complex technical problems
- Train users on new systems and equipment utilization
- Monitor system performance and proactively address potential issues
- Ensure adherence to security protocols and data protection standards
Qualifications
- 2+ years of experience in help desk or technical support role
- Proficiency with Windows/macOS operating systems and networking fundamentals
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work independently and prioritize tasks effectively
- Valid California driver's license (for occasional onsite support)