Job Description
Join our dynamic IT support team in Arlington, TX where we provide all necessary equipment to help you succeed! As a Help Desk Support Specialist, you'll be the go-to technical expert resolving user issues across our organization. We offer a collaborative environment with competitive benefits and growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage ticketing systems (ServiceNow/Jira) with SLA adherence
- Deploy and configure company-provided laptops, monitors, and peripherals
- Create and maintain technical documentation and SOPs
- Provide remote and on-site support for 200+ employees
- Collaborate with network and security teams for escalated issues
- Conduct new hire equipment setup and orientation
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, VPN, and Microsoft 365
- Strong troubleshooting skills for endpoint devices
- Experience with ticket management systems
- Excellent written and verbal communication skills
- Ability to lift 15 lbs for equipment deployment