Job Description
Join our dynamic team at TechSolutions Inc. as a Help Desk Support Specialist! We provide all necessary equipment including laptops, headsets, and peripherals to ensure your success. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment. If you're passionate about solving technical challenges and delivering exceptional customer service, we want to hear from you!
Responsibilities
- Provide remote technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts and permissions in Active Directory
- Document cases in ticketing systems (e.g., ServiceNow, Jira)
- Collaborate with IT teams to resolve escalated issues
- Train end-users on technology best practices
- Monitor system performance and implement preventive maintenance
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS troubleshooting and Active Directory
- Excellent written/verbal communication skills
- Experience with ticketing systems and remote support tools
- Ability to work independently and prioritize tasks
- Strong problem-solving and customer service aptitude