Job Description
Join our award-winning IT team in sunny Scottsdale! We're seeking a dedicated Help Desk Support Specialist to deliver exceptional technical assistance. All necessary equipment provided – including laptop, peripherals, and software. Enjoy a modern workspace with flexible scheduling, competitive benefits, and opportunities for growth in a collaborative environment.
As a key member of our IT department, you'll be the first point of contact for resolving technical issues across our organization. We value problem-solvers who combine technical expertise with exceptional communication skills.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems, networking equipment, and peripherals
- Manage service tickets in ServiceNow with SLA adherence and documentation
- Deploy and maintain company-issued equipment (laptops, monitors, phones)
- Collaborate with network and security teams on incident resolution
- Create user documentation and training materials for common technical processes
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, Active Directory, and networking fundamentals
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to troubleshoot hardware, software, and connectivity issues
- Valid US driver's license for equipment logistics
- Ability to lift 25 lbs for equipment deployment