Job Description
Join our dynamic IT team in Lincoln, NE as a Help Desk Support Specialist! We provide all necessary equipment including laptops, peripherals, and software – no need to bring your own. This role offers the opportunity to solve technical challenges for our clients while receiving comprehensive training and growth opportunities. Enjoy a collaborative environment with competitive benefits and a focus on work-life balance.
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve user problems via ticketing systems and phone support
- Install, configure, and maintain company-provided equipment
- Create and maintain documentation for troubleshooting procedures
- Collaborate with IT teams to implement system improvements
- Train users on new technologies and best practices
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and network troubleshooting
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Strong problem-solving and analytical abilities