Job Description
Join our dynamic IT team as a Help Desk Support Specialist where cutting-edge equipment is provided to empower your success! We're seeking a tech-savvy professional to deliver exceptional user support while utilizing our state-of-the-art hardware and software toolkit. At TechConnect Solutions, we invest in your tools so you can focus on solving technical challenges with confidence. Enjoy a collaborative environment where your problem-solving skills directly impact our Boston-based clients' productivity.
Responsibilities
- Diagnose and resolve hardware/software issues using company-provided diagnostic tools
- Manage ticket systems with SLA adherence for enterprise clients
- Deploy and configure new equipment including laptops, peripherals, and specialized software
- Create comprehensive technical documentation and SOPs
- Train end-users on new systems and equipment functionality
- Collaborate with network engineers on complex infrastructure issues
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS environments and mobile device management
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong communication skills with technical/non-technical stakeholders
- Ability to lift/move up to 30lbs for equipment deployment