Job Description
Join our dynamic IT team in Richmond, VA as a Help Desk Support Specialist! We provide all necessary equipment, including laptops, peripherals, and software licenses, so you can focus on delivering exceptional support. Enjoy competitive benefits, professional growth opportunities, and a collaborative work environment in Virginia's capital city. Apply today to start your career in tech support with a company that invests in your success!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and maintain company-provided IT equipment
- Manage service tickets using ticketing systems (e.g., ServiceNow)
- Document solutions in knowledge base for team reference
- Collaborate with network and security teams on complex issues
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- 2+ years of experience in IT help desk support
- Proficiency with Windows OS and Active Directory
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic and troubleshooting skills
- Excellent written and verbal communication abilities
- Experience with ticketing systems and remote support tools
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site visits