Job Description
Join TechSolve Solutions as a Help Desk Support Specialist in Lubbock, TX! We provide all necessary equipment, including laptops, headsets, and software licenses. This is your opportunity to deliver exceptional technical support while working with cutting-edge tools in a collaborative environment. Our team values innovation and professional growth, offering competitive benefits and ongoing training opportunities. Apply today to start your rewarding career in IT support!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Install, configure, and maintain company-provided IT equipment
- Document troubleshooting steps and maintain detailed support tickets
- Collaborate with IT teams to resolve complex system issues
- Train end-users on new technologies and best practices
- Monitor system performance and implement preventive maintenance
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows/macOS, networking basics, and cloud services
- Strong customer service and problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Valid Texas driver's license (for occasional on-site support)
- Excellent written and verbal communication skills