Job Description
Join our dynamic team at TechSolutions Inc. as a Help Desk Support Specialist in Lincoln, NE! We provide all necessary equipment to ensure your success in this vital role. As the first point of contact for technical issues, you'll empower our users with seamless IT solutions while working in a collaborative, modern environment. Enjoy competitive benefits, professional development opportunities, and a supportive culture that values your expertise.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Deploy and configure company-provided equipment (laptops, peripherals, etc.)
- Document incidents, solutions, and asset inventory in ITSM systems
- Train users on new technologies and best practices
- Collaborate with senior engineers on complex escalations
- Maintain security protocols for all company devices
- Support office network infrastructure and AV systems
Qualifications
- 2+ years in technical support or help desk environment
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software issues
- CompTIA A+ or equivalent certification preferred
- Excellent communication and customer service skills
- Experience with IT asset management tools (e.g., ServiceNow)
- Ability to lift 25lbs for equipment deployment
- Valid Nebraska driver's license (for occasional site visits)