Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Kansas City, MO! We provide all necessary equipment including laptop, peripherals, and software – just bring your expertise. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on innovation and employee growth. Our company is committed to fostering professional development through continuous training and advancement opportunities.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows 10/11 workstations and related peripherals
- Manage Active Directory accounts, group policies, and software deployment via SCCM
- Document incidents, solutions, and asset updates in ITSM system (ServiceNow)
- Collaborate with network/infrastructure teams on complex issue escalation
- Conduct employee onboarding for new equipment and software systems
- Maintain security protocols for endpoint devices and data protection
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+ or similar IT certification required
- Proficiency in Windows OS troubleshooting and Active Directory administration
- Experience with SCCM/Intune deployment and management
- Strong customer service skills with ability to communicate technical concepts clearly
- Familiarity with ITSM tools (ServiceNow preferred)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 15 lbs for equipment deployment