Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny Henderson, NV! We provide all necessary equipment – laptops, monitors, headsets, and software – so you can focus on delivering exceptional technical support. At TechSolve Solutions, we invest in our people with competitive compensation, growth opportunities, and a modern collaborative environment.
As the first point of contact for our clients, you'll solve complex technical challenges while maintaining a positive customer experience. Our Henderson office features state-of-the-art facilities and a supportive culture that values work-life balance. If you're passionate about technology and helping others thrive, this is your opportunity to build a rewarding career.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access for hardware, software, and network issues
- Diagnose and resolve desktop, laptop, printer, and peripheral malfunctions efficiently
- Install, configure, and maintain operating systems, applications, and security protocols
- Document all ticket resolutions in ServiceNow with detailed technical notes
- Escalate complex issues to senior engineers with clear problem descriptions
- Train end-users on new technologies and best practices for system usage
- Monitor system performance and proactively address potential technical risks
Qualifications
- 2+ years of experience in help desk or technical support roles
- CompTIA A+ or Network+ certification required (or equivalent experience)
- Proficiency in Windows 10/11, Microsoft 365, and basic networking concepts
- Excellent troubleshooting skills with hardware diagnostics and software conflicts
- Strong customer service orientation with ability to remain calm under pressure
- Experience with ticketing systems (ServiceNow, Jira, Zendesk) preferred
- Valid Nevada driver's license for occasional equipment pickups