Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Richmond, VA! We provide all necessary equipment including laptops, monitors, peripherals, and software licenses to ensure your success. Enjoy a collaborative environment where you'll resolve technical challenges, deliver exceptional customer service, and grow your career in technology. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. Apply today to become part of our innovative team!
Responsibilities
- Provide first-level technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, printer, and workstation problems
- Install, configure, and maintain company-provided equipment and software
- Document all incidents, solutions, and asset management in ITSM systems
- Escalate complex issues to senior engineers with detailed documentation
- Conduct user training on new technologies and best practices
- Maintain security protocols for all IT assets and user accounts
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 2+ years in help desk/technical support role
- Proficiency with Windows OS, Microsoft Office 365, and basic networking
- Strong troubleshooting skills and customer service orientation
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- CompTIA A+ or similar certification preferred
- Ability to work independently and prioritize multiple tasks
- Excellent written and verbal communication skills