Job Description
Join our dynamic IT team in Buffalo as a Help Desk Support Specialist! We provide all necessary equipment including laptops, headsets, and peripherals – no personal devices required. Enjoy a modern office environment with competitive benefits and opportunities for career growth. You'll be the first point of contact for technical issues, ensuring seamless user experiences across our organization.
Why Choose Us?
• State-of-the-art equipment provided
• Comprehensive training program
• Health/dental/vision insurance
• 401(k) with company match
• Flexible work arrangements
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and permissions
- Deploy and configure company-issued equipment (laptops, peripherals)
- Document tickets in ServiceNow with detailed resolution steps
- Collaborate with network/security teams for escalated issues
- Create user documentation and training materials
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or Network+ certification preferred
- Proficient in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory, Office 365, and VPN solutions
- Excellent written/verbal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Experience with ticketing systems (ServiceNow preferred)
- Valid driver's license (for occasional equipment pickups)