Job Description
Are you a dedicated problem solver ready for a stable career path? We are currently seeking a Help Desk Support Specialist to join our direct-hire team in Henderson, NV. In this pivotal role, you will be the first point of contact for our employees, ensuring seamless technology operations and exceptional user satisfaction.
Our organization offers a modern, collaborative work environment, competitive benefits, and ample opportunities for professional growth. If you have a passion for technology and a knack for helping others, we want to hear from you.
Responsibilities
- Tier 1 & 2 Support: Resolve hardware, software, and network issues via phone, email, and ticketing systems (e.g., ServiceNow, Jira).
- User Management: Manage user accounts, permissions, and access rights within Active Directory.
- Hardware Configuration: Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Documentation: Maintain accurate records of technical issues, resolutions, and standard operating procedures in our knowledge base.
- Remote Assistance: Provide remote support to off-site employees to minimize downtime.
- Training: Assist in onboarding new employees by setting up their workstations and explaining IT policies.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical experience.
- Experience: 1-3 years of experience in a Help Desk or Technical Support role.
- Technical Skills: Strong knowledge of Windows 10/11, MS Office Suite, and troubleshooting methodologies.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Soft Skills: Ability to remain calm under pressure and work independently as well as part of a team.
- Security: Familiarity with basic IT security protocols and data privacy practices.