Job Description
Are you a tech-savvy problem solver looking for a stable, long-term career in Corpus Christi?
We are seeking a dedicated Help Desk Support Specialist to join our growing team. As a Direct Hire position, we offer competitive benefits, clear career advancement paths, and a collaborative environment.
Join NexGen IT Services and become the first point of contact for our clients' technical needs, ensuring seamless operations across the organization.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Install, configure, and maintain desktop environments and mobile devices.
- Manage user access rights and maintain Active Directory.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to implement technical improvements and security patches.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience required.
- 2+ years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent communication skills, both verbal and written, to interact with non-technical users.
- Ability to prioritize multiple tickets and manage time effectively under pressure.
- CCNA or CompTIA A+ certification is a plus.