Job Description
Apex Tech Solutions is looking for a dedicated Help Desk Support Specialist to join our dynamic team in Denver, CO. We are urgently seeking a tech-savvy professional who thrives in a fast-paced environment and is passionate about solving complex technical problems for our diverse client base.
As a key member of our IT team, you will serve as the first point of contact for employees, ensuring seamless access to technology and maintaining high levels of user satisfaction. We offer a competitive benefits package, a collaborative culture, and clear pathways for career advancement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote access tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage and track IT service tickets in our ticketing system with a focus on SLA adherence.
- Install, configure, and deploy workstations, printers, and peripherals for new and existing employees.
- Perform routine system maintenance, including OS updates, antivirus scans, and security patches.
- Document technical procedures, FAQs, and resolutions to improve knowledge base efficiency.
- Collaborate with the IT team to implement new technology solutions and improve IT workflows.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Strong working knowledge of Microsoft Windows (10/11) and Office 365 suite.
- Experience with remote support tools such as TeamViewer, LogMeIn, or Remote Desktop.
- Excellent verbal and written communication skills with a strong focus on customer service.
- Ability to prioritize tasks effectively in a high-volume, urgent support environment.
- CompTIA A+ certification or equivalent technical training is preferred.
- Strong problem-solving skills and a proactive approach to technical issues.