Job Description
Are you a problem-solver who loves technology? Apex Technology Solutions is looking for a dedicated Help Desk Support Specialist to join our team in Corpus Christi, Texas. You will be the face of our IT department, ensuring our employees have the tools they need to succeed. We offer a collaborative environment, competitive benefits, and opportunities for growth.
Join us and make an impact today!
Join us and make an impact today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Perform system installations, updates, and configuration of workstations.
- Manage IT asset inventory and ensure equipment is properly labeled.
- Document all support tickets and resolutions in our ticketing system.
- Assist in the rollout of new software and hardware initiatives.
Qualifications
- High school diploma or GED; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in a Help Desk or Technical Support role.
- Proficient in Microsoft Windows, macOS, and Office 365 suite.
- Basic knowledge of networking concepts (TCP/IP, DNS, VPN).
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and manage time effectively.