Job Description
Are you passionate about technology and solving complex problems? Innovatech Systems is looking for a dedicated Help Desk Support Specialist to join our dynamic team in Austin, Texas.
In this role, you will serve as the first point of contact for our employees, providing exceptional technical support and ensuring our IT infrastructure runs smoothly. If you thrive in a fast-paced environment and love helping others navigate technology, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification support.
- A collaborative and inclusive workplace culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to resolve hardware, software, and network issues.
- Log, track, and manage incoming help desk tickets using IT service management tools (e.g., JIRA, ServiceNow).
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Perform routine maintenance on company hardware and software to ensure optimal performance and security.
- Assist in the deployment of new hardware and software updates across the organization.
- Document technical solutions and create knowledge base articles to assist the support team.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical experience.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows, macOS, and common office productivity software.
- Familiarity with networking concepts, Active Directory, and remote access tools (VPN, TeamViewer).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Customer-service oriented mindset with strong problem-solving abilities.