Job Description
We are seeking a dedicated Help Desk Support Specialist to join our dynamic IT team in the heart of Anchorage, Alaska. If you have a passion for technology and a knack for solving complex problems with simple solutions, we want to hear from you. We pride ourselves on providing top-tier technical support to our employees, ensuring a seamless work environment.
Key Highlights:
- Generous Sign-on Bonus: Receive a $3,000 Sign-on Bonus as soon as you start!
- Competitive compensation package.
- Comprehensive health, dental, and vision insurance.
- Opportunities for professional development and certification reimbursement.
What You'll Do:
As a member of our support team, you will be the first point of contact for all technical inquiries, acting as a bridge between our users and our advanced IT infrastructure.
Responsibilities
- Provide tier 1 and tier 2 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and track all IT service requests and incidents using our ticketing system.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Perform regular system maintenance, patch management, and security updates.
- Document technical procedures and maintain accurate knowledge base articles.
- Collaborate with senior IT staff to implement new technologies and improve service delivery.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong working knowledge of Microsoft Windows 10/11 and Microsoft Office Suite.
- Experience with Active Directory, VPNs, and remote desktop tools.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to troubleshoot technical issues under pressure and prioritize multiple tickets effectively.