Job Description
Are you a tech-savvy problem solver looking to make an impact? Apex IT Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic team in Philadelphia, PA.
In this role, you will serve as the primary point of contact for our employees, ensuring seamless access to technology and resolving technical issues efficiently. We are thrilled to offer a $5,000 Sign-On Bonus for qualified candidates who join our team and help us drive our digital initiatives forward!
Why Join Us?
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous Paid Time Off (PTO) and holiday package.
- Professional development and certification reimbursement.
- Modern work environment with flexible hybrid options.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Manage and maintain the company's computer inventory and asset tracking systems.
- Install, configure, and troubleshoot Windows operating systems and Microsoft Office Suite.
- Respond to help desk tickets in a timely manner and escalate complex issues appropriately.
- Conduct basic end-user training on new software, security protocols, and best practices.
- Collaborate with the network engineering team to resolve infrastructure-related problems.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- 1-3 years of proven experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Office Suite and Windows 10/11 operating systems.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and effectively as part of a collaborative team.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., ServiceNow, JIRA) is a plus.