Job Description
Launch your tech career with TechNova Solutions! We're seeking motivated IT Support Trainees in Oakland with zero experience. Our comprehensive 6-month training program transforms beginners into confident IT professionals through hands-on mentorship and structured learning. Join a dynamic team supporting Fortune 500 clients while earning competitive pay and benefits.
What You'll Gain:
- Free CompTIA A+ certification training
- Real-world troubleshooting experience
- Career advancement opportunities
- Health benefits and 401k matching
Responsibilities
- Provide Tier 1 technical support via phone and chat
- Assist users with hardware/software issues
- Document tickets using ServiceNow platform
- Collaborate with senior engineers on complex cases
- Deploy and configure workstations
- Participate in weekly skill-building workshops
- Support network infrastructure monitoring
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy (Windows/Mac)
- Strong problem-solving aptitude
- Excellent communication skills
- Ability to lift 30lbs occasionally
- Valid CA driver's license (for site visits)
- Pass background check and drug screen
- Eagerness to learn new technologies