Job Description
Join InnovateTech Solutions as a Help Desk Support Specialist and become part of our award-winning IT team! We're seeking a tech-savvy professional to deliver exceptional remote support to our Milwaukee-based clients. Enjoy the flexibility of 100% remote work while making a tangible impact on business operations. You'll troubleshoot complex technical issues, implement solutions, and champion user satisfaction through world-class customer service. Our collaborative environment offers growth opportunities and cutting-edge technology exposure. If you're passionate about solving problems and empowering users, this is your next career move!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve system malfunctions including network connectivity, security protocols, and application errors
- Document all interactions in ticketing systems with detailed resolution steps
- Deploy and maintain company-issued devices/laptops for remote employees
- Collaborate with Tier 2/3 teams for escalated technical challenges
- Create user documentation and training materials for common IT procedures
- Monitor system health and proactively address potential security threats
Qualifications
- 3+ years of experience in technical support/help desk environments
- Expertise in Windows OS, Microsoft 365, and virtualization technologies
- CompTIA A+ or equivalent certification required
- Proven ability to troubleshoot complex network connectivity issues
- Exceptional written/verbal communication skills with customer-first mindset
- Experience with remote support tools (TeamViewer, AnyConnect, etc.)
- Ability to work independently with minimal supervision in remote settings
- Basic knowledge of cybersecurity best practices and data protection protocols