Job Description
Join our dynamic team as a Help Desk Support Specialist in Anaheim and start making an impact immediately! We're seeking tech-savvy individuals to provide exceptional IT support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Apply today and begin your career journey tomorrow!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain computer systems and networks
- Document technical issues and solutions using ticketing systems
- Train users on software applications and IT best practices
- Collaborate with IT teams to implement system improvements
- Monitor system performance and conduct preventive maintenance
- Provide outstanding customer service with a patient, solutions-oriented approach
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of technical support experience
- Proficiency with Windows OS, Microsoft Office, and networking fundamentals
- Strong troubleshooting skills and ability to work under pressure
- Excellent communication and interpersonal abilities
- CompTIA A+ or similar certification a plus
- Ability to lift 20 lbs and work flexible hours