Job Description
Join our dynamic IT team as a Help Desk Support Specialist and kickstart your career in technology! We're seeking motivated individuals with no prior experience to provide exceptional technical support to our clients. If you're passionate about problem-solving and eager to learn, this is your golden opportunity to grow professionally while making a real impact. Enjoy comprehensive training, mentorship, and a clear career advancement path in Sacramento's thriving tech hub.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Document and resolve customer tickets via phone, email, and chat
- Install, configure, and troubleshoot desktop/laptop systems
- Collaborate with senior engineers to escalate complex issues
- Conduct user training on company applications
- Maintain accurate asset inventory and documentation
- Adhere to IT security protocols and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Proficiency with Microsoft Office Suite
- Valid California driver's license (for occasional on-site support)
- Pass background check and drug screening