Job Description
Join our dynamic IT team in Honolulu as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support across our organization. This direct hire opportunity offers competitive compensation, comprehensive benefits, and growth potential in Hawaii's thriving tech sector. As a key member of our operations team, you'll be the first point of contact for resolving technical issues and ensuring seamless user experiences.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote assistance
- Document incidents, solutions, and asset management in ITSM systems
- Deploy and configure workstations, peripherals, and software installations
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on IT systems and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in technical support or help desk environment
- Proficiency with Windows OS, Microsoft Office Suite, and mobile devices
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting skills with hardware and software conflicts
- ITIL Foundation certification or equivalent experience preferred
- Ability to work independently and prioritize multiple tasks
- Valid Hawaii driver's license for occasional on-site support
- BS in Computer Science or related field preferred