Job Description
Join our dynamic IT team in Minneapolis as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining our cutting-edge infrastructure. Enjoy competitive benefits, flexible work arrangements, and opportunities for career growth in a collaborative environment. If you're passionate about solving technical challenges and empowering users, we want you on our team!
Responsibilities
- Provide first-level technical support via phone, email, and chat for 500+ users
- Diagnose and resolve hardware/software issues including Windows, macOS, and mobile devices
- Manage service tickets using ServiceNow and maintain SLA compliance
- Deploy and configure new equipment including laptops, peripherals, and software
- Document solutions in knowledge base and contribute to IT process improvements
- Collaborate with network and security teams on complex incident resolution
- Conduct user training on productivity tools and security best practices
Qualifications
- 2+ years of experience in corporate help desk or technical support
- Expertise in Windows 10/11, macOS, and Microsoft 365 troubleshooting
- CompTIA A+ or equivalent certification preferred
- Strong knowledge of Active Directory, VPN, and endpoint security
- Experience with service desk software (ServiceNow, Zendesk, Jira)
- Excellent communication skills with ability to explain technical concepts
- Customer-focused mindset and proven problem-solving abilities
- Ability to work rotating on-call schedule (1 week/month)