Job Description
Join our dynamic IT team in Honolulu as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive benefits, flexible scheduling options, and opportunities for professional growth in Hawaii's vibrant tech scene. Work in a collaborative environment where your problem-solving skills make a direct impact on daily operations.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for hardware/software issues
- Diagnose and resolve network connectivity problems, printer issues, and application errors
- Manage ticketing system with accurate documentation and timely resolution
- Deploy and configure new devices (laptops, mobile, peripherals)
- Conduct user training on security protocols and best practices
- Collaborate with senior IT staff on complex system outages
- Maintain asset inventory and software license compliance
Qualifications
- 2+ years of hands-on help desk or IT support experience
- CompTIA A+ or similar technical certification required
- Proficiency in Windows 10/11, macOS, and Office 365
- Strong understanding of networking fundamentals (TCP/IP, DNS)
- Excellent communication skills with patience for non-technical users
- Experience with service desk tools (ServiceNow, Jira, or Zendesk)
- Valid Hawaii driver's license for occasional off-site support