Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Riverside, CA! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This direct hire role offers career growth opportunities in a collaborative environment with cutting-edge technology. If you're passionate about solving technical challenges and empowering users, apply today!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote tools
- Document all interactions and resolutions in ITSM systems
- Install, configure, and maintain end-user devices and peripherals
- Collaborate with senior IT staff on complex escalations
- Conduct user training on IT systems and best practices
- Monitor system performance and report potential security risks
Qualifications
- 2+ years of IT support experience in a corporate environment
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/network issues
- CompTIA A+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Experience with ITSM tools (ServiceNow, Jira)
- Ability to prioritize tasks and manage multiple tickets
- Customer-focused attitude with problem-solving mindset