Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lincoln, NE! We're seeking a tech-savvy problem-solver to deliver exceptional remote support to our clients. This fully remote role offers the flexibility to work from anywhere while making a tangible impact. You'll be the frontline hero troubleshooting hardware, software, and network issues with empathy and efficiency. Enjoy competitive compensation, comprehensive benefits, and ongoing training in a collaborative environment. If you're passionate about technology and customer satisfaction, apply today to start your rewarding career journey!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop tools
- Troubleshoot Windows/macOS OS, Microsoft 365, and network connectivity issues
- Document all interactions in ITSM systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex escalations
- Deploy and configure hardware/software per company standards
- Maintain accurate asset inventory and configuration records
- Conduct user training on security best practices
Qualifications
- 2+ years in help desk/IT support role
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Active Directory, VPN, and remote access tools
- Strong diagnostic and troubleshooting skills
- Excellent written/verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work independently with minimal supervision