Job Description
Join TechSolutions Inc., a leading IT innovator in Charlotte's thriving tech hub, as our next Help Desk Support Specialist. We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for career growth in a collaborative environment.
Responsibilities
- Resolve hardware/software issues via phone, email, and remote support
- Manage ticketing system (ServiceNow) with SLA compliance
- Deploy and configure workstations across Windows/macOS environments
- Document troubleshooting procedures in knowledge base
- Collaborate with network and security teams on complex incidents
- Provide on-site support for executive staff as needed
Qualifications
- 2+ years enterprise help desk experience
- CompTIA A+ or equivalent certification
- Proficiency in Active Directory and Office 365
- Experience with VPN/remote access solutions
- Strong customer service and communication skills
- Basic networking knowledge (TCP/IP, DNS)
- Ability to lift 20 lbs for equipment handling