Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny Henderson, NV! We're seeking a tech-savvy problem-solver to deliver exceptional user support across our growing enterprise. Enjoy a modern hybrid work schedule, comprehensive benefits package, and opportunities for professional growth in a dynamic environment. If you're passionate about technology and customer satisfaction, apply today to launch your career with a leader in cloud solutions.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve desktop/laptop problems including Windows OS, Microsoft Office 365, and productivity applications
- Manage user accounts, permissions, and access in Active Directory and Azure AD
- Document support tickets in ServiceNow with detailed resolution steps and preventive measures
- Collaborate with network and security teams on escalated incidents and system improvements
- Deploy and configure new workstations, peripherals, and software installations
- Conduct periodic system health checks and user training sessions
Qualifications
- 2+ years of hands-on help desk or desktop support experience in a corporate environment
- CompTIA A+ or equivalent certification strongly preferred
- Expertise in troubleshooting Windows 10/11, Microsoft 365, and common enterprise applications
- Proficiency with remote support tools (TeamViewer, AnyDesk) and ticketing systems
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Experience with Active Directory, Azure AD, and enterprise endpoint management
- Ability to work flexible hours including occasional on-call support