Job Description
Join our award-winning IT team in sunny San Diego! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines remote flexibility with in-office collaboration in our downtown San Diego hub. Enjoy competitive benefits, professional development stipends, and a culture that celebrates innovation and work-life balance.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for 500+ employees
- Diagnose and resolve hardware/software issues including Windows 10/11, Microsoft 365, and cloud applications
- Document all interactions using ServiceNow with detailed ticket resolution steps
- Collaborate with network and security teams on escalated incidents
- Deploy and configure new employee workstations and peripherals
- Conduct monthly IT training sessions for staff
- Maintain asset inventory and software licensing compliance
Qualifications
- 2+ years of enterprise-level help desk support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and remote desktop tools
- Strong customer service skills with conflict resolution experience
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 30lbs for equipment deployment
- Valid California driver's license for occasional site visits
- Spanish language proficiency preferred