Job Description
Join our dynamic team as a Help Desk Support Specialist in Lexington, KY! We provide all necessary equipment to ensure your success, including laptops, monitors, and specialized diagnostic tools. As a key member of our IT support team, you'll deliver exceptional technical assistance to our clients while advancing your career in a cutting-edge environment. Enjoy competitive benefits, professional development opportunities, and a collaborative workplace culture.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Install and configure IT equipment including laptops and peripherals
- Document all troubleshooting processes and maintain ticket systems
- Train users on new technologies and best practices
- Collaborate with senior engineers on complex system issues
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS and network troubleshooting
- Strong customer service and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to lift 25lbs for equipment handling