Job Description
Join our dynamic IT team as an entry-level Help Desk Support Specialist! We're seeking passionate individuals with no prior experience to provide exceptional technical support to our clients. If you're a problem-solver with excellent communication skills and a drive to learn, this is your gateway to a thriving career in technology.
At TechSolutions Inc., we invest in our people through comprehensive training programs and career growth opportunities. Enjoy a collaborative work environment in the heart of New Orleans, with competitive benefits and a chance to make a real impact.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, system performance, and application errors
- Document incidents, solutions, and asset information in our ticketing system
- Collaborate with senior technicians on complex technical escalations
- Deliver clear, patient guidance to non-technical users
- Contribute to knowledge base articles and training materials
- Participate in continuous skills development through our mentorship program
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic familiarity with Windows/macOS operating systems
- Strong written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Problem-solving aptitude and logical thinking
- Willingness to work flexible hours including occasional weekends
- Valid Louisiana driver's license (for occasional onsite visits)